Horrible customer service... Don’t know how these people are even employed. The manager has one of the pissiest attitudes I’ve ever encountered, he needs to be retrained on how to handle customers. I needed to return an item and was sneered at and turned away.
Purchased 200.00 worth of stuff on addidas site needed to return the sneakers size 5.5 they didn't run the same as the reg addidas so reordered a bigger size 7. When I brought it to the store in MENLO mall Alex Reyes told me he will not take them because they looked worn to try to take them to a addidas outlet, totally rude and insulting when my foot wouldn't even go in the shoe. Didn't even looked used at all it had a little bit of grey on the putter edge under like maybe someone tried them on. It is a white sneaker. He also said if someone tries a shoe on they will have to buy them. Horrible customer service and he was the manager. Will be writing a letter and adding pictures of the shoe to addidas corporate. Don't bother giving them your money. I will be returning the new size I ordered as well as the rest of the order totally disgusted with addidas and Alex's service.
Adidas Store Edison is a US Store based in Edison, New Jersey. Adidas Store Edison is located at 55 Parsonage Rd, Edison, NJ 08837, USA.
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