Generally don’t do reviews, unless it is really awesome or awful and this one was really awful!!! Poor communication and customer service skills, unfriendly staff. They committed same day return but it took the 4 days to get it done with zero communication. I spent over $50 on cabs going back and forth. Also they did not even fixed the things they were supposed to fix. And all this for a Plus member, so getting it downgraded or stopping my business.
Car broke down less than two weeks after getting work done here. They assured me it was the battery and not the alternator and charged me $500 for service just for the car to breakdown less than two weeks. Don’t recommend them they are friendly but the work they do is bad.
Great place. The mechanic we had was very very good. He fixed the car and it runs great now. Very professional staff.
I'm a Lyft driver that calls northern Virginia home. On September 7, 2017, i received a trip request from three "off-duty dancers" who needed a ride from downtown Baltimore to Edison, NJ. The cost for this journey was approximately $250, a fare that would make my day. The trip was roughly 2.5 hours, but given the client, i was looking forward to hearing some very interesting stories in addition to making a good day's pay. When we were about an hour from Edison, NJ, i started to hear a squealing sound coming from my engine. As we got off the exit in Edison, the squeal got louder. I turned the AC off and, while the squeal was still there, it wasn't as bad. I dropped the ladies off at their hotel (they slept the whole way and didn't tip me) and parked in the hotel parking lot to call around to the closest service locations just in case i had to have a tow. The first garage i called around 4:45 was right across the street from the hotel and said that their mechanic left at 3 pm every day. When i got off the exit, i noticed the AAA storefront so i called there next. The service manager, Pierre Torres, was friendly, optimistic, and told me that if i came by he would see what he could do. I barely made it there, but Pierre took it right in (oh did i mention it was 4:50 PM on a Thursday?) and came to tell me that my water pump had failed. He had called his parts guy and would let me know. Time ticked away and then, at 6:50, i overheard Pierre talking to the parts guy and telling him that we were all waiting for them to deliver the part so i could get back on the road. Pierre and his top technician, Michael, waited until close to 7:50 to receive and install the water pump and get me on my way. They closed at 7:00. The Hurricane Irma coverage was all over the news so i wasn't sweating the possibility of having to stay in a hotel and wait until the morning, but Pierre and Michael made sure that i was able to make it home to my family that night. I can't thank them enough. Excellent customer service. It's always nice when good people help out those in need.
Got my international drivers' license. Friendly staff, quick service, free coffee while waiting. Their car servicing shop looks intriguing and has very competitive service prices. Will try them next for a $15 oil change...
Aaa Edison Car Care Insurance Travel Center is a US Travel Agency based in Edison, New Jersey. Aaa Edison Car Care Insurance Travel Center is located at 2222 Route 27 N, Edison, NJ 08817, USA.
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