They are great at making you wait. Apple customer service are definitely NOT troubleshooters! You are better off making a phone call. I do appreciate my agents attempt to help.
Longest waiting time to get the customer service to come assist you. Seen enough bad review for this store. They even skip your appointment if you don’t chasing them around. The whole point is that you see a lot of “available” employees standing there but they don’t serve any. I have waited an hour to get the customer service just for a simple purchase which I can do it online as same thing as they do at store. I would not suggest to go this store for purchase. Go next nearest store or carrier.
We had been to this place to get a replacement for my battery and was told that they are short of staff..but it was a beautiful store to check the products and feel them
I got the date of my genius appointment wrong and they still found room to fit me. Everyone was very helpful and gave me honest advice. Will have to go back but I’m not dredding it.
According to them, water resistance is just a drop of water on the screen. If it enter through the SIM card tray if you are holding it with a wet hand, it voids all warranties on the phone.
Unwelcoming Employee.
The employees don't know anything other than telling people that their device is damaged due to water and the warranty is void and they have to pay 320$. Where as apple claims that their devices is water resistant (iPhone 7).
Apple Menlo Park is a US Electronics Store based in Edison, New Jersey. Apple Menlo Park is located at 55 Parsonage Rd, Edison, NJ 08837, USA.
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