Good place to buys computer parts and peripherals. Some time they have very good deals.
Wide selection and fast delivery but bad customer service. Ordered a PC on 10/24/17 for $1299 and on 11/19/17 it went down to $1099. I chatted with customer service and they told me to send it back and to order another the new one at the lower price. They sent me a RMA and call tag and I thought at this point my experience was awesome but then I read that there was a 25% restocking fee which the rep forgot to mention. I called again asking to get some kind of refund and the best they offered was a gift card. I called the next day and spoke with a manager who recited how their price match policy says "only within 14 days" but I reminded her that policy only stated for competitors and not their own merchandise, since this was sold and shipped by Newegg. In the end she wouldn't budge. Then there was the $500 monitor that I bought through Newegg but was shipped by Pixio and had crackling noises, lots of screen clouding, and had issues with the displayport. I asked Newegg for an RMA but never got a response, emailed again never got a response, and finally live chatted with them and they said there would be a restocking fee! I contacted Pixio (BTW they are great) and they said they would replace the monitor for free and said they normally don't do this but they understand how Newegg can be very difficult (how did they read my mind). Overall I got the items I wanted but Newegg's customer service and return policy are very lacking. Next time I will probably go though Amazon or pay the premium and go big box store for the security of returning/exchanging an item and price matching.
They suck! If I could give a 0 star I would. TV arrived broken. They wouldn't take it back because I was just outside of the return window. I didn't open the box which is my fault but out over $400 bucks. Have ordered from them for years...never again. Order local and save yourself a ton of headaches.
Buyer beware! I placed an order on 12/15 for an item to be given at Christmas. I received an email confirmation that it would ship out on 12/18 and would take 5-7 days to be delivered. By my math, shipping on the 18th (day 1) and delivered no later than 12/24). I checked the tracking information on 12/23 and found that it hadn't moved in 5 days. I called Newegg and was told that this was sold and shipped by a 3rd party company and that we would have to go through their customer service but they were closed today. They would email the 3rd party company but I had to give them 2 business days to respond. Newegg wasn't willing to try to find another vendor to ship the product overnight to honor their statement of delivery within 5-7 days.
Will Call is great! Outstanding customer service. If you live within 1hr of the location better to pick it up then shipping directly when it's expensive items.
Newegg Inc is a US Electronics Store based in Edison, New Jersey. Newegg Inc is located at 45 Patrick Ave, Edison, NJ 08837, USA.
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