Went in the store planning on making a big purchase, and old gentleman was assign to help me, he was very rude so I decided to.not buy anything. I asked him a simple question "what can I do to maintain my chain looking good" he responded " I don't know we don't get trained to know that". I will never comeback her or recommend this store. HORRIBLE
I went into the Kay Jewelers in Menlo Park Mall to ask about getting a few links removed off my watch that my boyfriend had purchased from their online site under a year ago. Right off the bat the man who came over to help us was extremely rude. I didn't catch his name but he was an older guy. I'm assuming he was not happy with assisting us because this was a service that didn't bring in money. He begrudgingly took my watch and started taking a few links off. I tried it on and asked for one more to be removed since it was still a little baggy.. the sales guy literally rolled his eyes at my request.
After he removed the last requested link he handed it to me and I had trouble latching the hook since it's pretty difficult on your own and he was staring me down so I became nervous. He lightly yanked my wrist and latched it himself. Such as terrible experience at this location. Customer service was a low priority for him and my boyfriend and I are definitely not likely to support Kay again. (they don't seem to be conflict free anyway)
I want to say that Eric provided me and my fiancé amazing customer service for our wedding bands purchase. Eric took the time to order a ring that was not in the store in order for my fiancé to see if he would love the ring. Due to the impending 25% off sale ending on Friday, he made sure that we would be able to see the ring on time. We saved so much money and appreciate Eric’s professionalism through such an important time in our lives. Would definitely recommend to everyone.
Went to get my jewlery cleaned and ending up getting caught trying on watches tonight right before closing and the Woman helping me Angie was very helpful and polite to me. I will be back to buy that watch.
Long time Kay jewelers customer. Couple months back we had an issue at the Bridgewater location with a ring we were repairing . We had sent it out a couple times to repair the prongs but was disappointed that it would come back and I could tell where the repair was done. It didn't look the same as when it was new but the employees at that location would only offer me to send it out again as they were giving me the impression it would never look better than that . I had recently visited the Menlo park location to do other inspections and could instantly tell the customer service was significantly better, Doreen was great. I decided to bring up my displeasure with the way my one ring looked, so she had called the manager Eric over to help. He was extremely nice and helpful and after listening to my concerns he made a phone call, 5 minutes later he was offering me an exchange for a brand new ring. Not sure why the first store couldn't do that but I could also tell Eric and Doreen genuinely cared that I left their store happy. Menlo park is not the closest Kay's to me but it's the one I will choose to go to anytime I need something in the future..
Kay Jewelers is a US Jewelry Store based in Edison, New Jersey. Kay Jewelers is located at 337 Menlo Park Mall #1210A, Edison, NJ 08837, USA.
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